FAQ: Why does the light keep flashing and the phone cannot be charged?
This a normal phenomenon that the breathing light flashes when charging.
FAQ: Why it is heat when charging?
a.Recommend use the equipped adapter.
b.Please place devices in an environment with good heat dissipation for charging, (such as indoor, desktop).
c. Please avoid using the device while charging.
d.Recommend clean up the applications in the background when charging.
FAQ: Does my phone have a case that can be charged wirelessly?
1. Do not use thick shells larger than 2MM, not suitable for other anti-fall thick shells.
2. If you are an iphone 12Pro Max/13 promax series mobile phone, please do not use a mobile phone case larger than 2MM to achieve the best charging effect.
FAQ: The phone disconnects automatically after charging for a while, how can I solve this problem?
1. This may be caused by unstable voltage, please do not use computer or other devices to power wireless charging, please use the charging cable and fast charger in our box. (Using 5V or computer power supply may cause the mobile phone case/watch/earphone to be unable to be charged and to be disconnected)
2. Try restarting the phone/try restarting the wireless charging product.
3. Please place your device correctly in the charging area, try to lay it horizontally or remove the phone case.